Refund Policy
Contents
Overview
This Refund Policy explains in practice how refunds, cancellations and missed sessions work at HaineCoaching. It's part of our Terms of Service, and section 11 of those Terms is the binding version. If anything here seems to conflict with the Terms, the Terms apply.
Coaching purchases
This covers the VOD Review Deep Dive, The Carry Bundle, Haine Method setup calls, Become The Smurf, and VIP or custom packages.
When you buy coaching, you reserve Haine's calendar capacity for a specific period: a booking period of 14 days (VOD Review, setup call) or 28 days (Carry Bundle, all 3 sessions), plus the session dates you book within it (any open slot up to 30 days ahead), or the period in your contract. That time is held for you and can't be offered to anyone else.
Because of this, coaching purchases are leisure services provided within a specified period, and the 14-day right of withdrawal does not apply (Section 1837(j) of the Czech Civil Code; Article 16(l) of Directive 2011/83/EU). You confirm this at checkout. All coaching sales are final.
What happens when…
| Situation | Outcome |
|---|---|
| You change your mind after paying | No refund |
| You don't book your sessions within your booking period | Sessions expire, no refund |
| You used one or more Bundle sessions and want the rest refunded | No refund for remaining sessions |
| You no-show, join 10+ minutes late, or cancel with less than 24 hours' notice | Session used up. Can be bought back for €20 if you book it within your booking period |
| You reschedule with 24+ hours' notice in your ticket | Free, once per purchase |
| Your PC, internet or software fails during a session | Session time keeps running, no refund |
| Haine is late, cancels, or has technical problems | Replacement slot or time back; booking period extended if needed |
| You don't reach the rank you hoped for | No refund (Become The Smurf: guarantee terms in your contract) |
| Your package is ended for misconduct, a leak or fraud | No refund |
| You were charged twice or the wrong amount by mistake | The extra amount is refunded |
| You were banned and bought again | Purchase cancelled and refunded, no coaching provided |
Rescheduling or buying back a session never extends your booking period, unless the delay was caused by Haine.
The Haine Method
The Haine Method is digital content. At checkout, you request immediate access and confirm that your right of withdrawal ends as soon as you get access to the guide. After that, it can't be refunded.
- If you have trouble accessing the guide, for example because the Google email you entered was wrong, open a ticket and we'll fix your access.
- If we're unable to give you access at all, you're refunded in full.
- If your access is removed because the guide was shared or leaked, there's no refund.
- The optional 30-minute setup call is a coaching booking and follows the coaching rules above.
Become The Smurf
Become The Smurf is a coaching purchase and follows the rules above. You pay only after your audit call, once your goal and terms are set in your contract.
The rank-up guarantee is not a money-back guarantee. If you don't hit your goal, the outcome is set in your contract: extra weeks of free coaching if you followed every rule, or a discount on your next Become The Smurf if you missed your goal for proven reasons outside your control. See the guarantee rules on our website for details.
How to raise an issue
- Open a ticket on our Discord server, or email haine@hainecoaching.com.
- Include the email you paid with, your Discord name, the product you bought, and what went wrong.
- We'll reply in your ticket with a solution, such as a replacement slot, fixed access or, where this policy allows, a refund.
Approved refunds go back to your original payment method through Stripe. How long they take to appear depends on your bank or payment provider.
Chargebacks
Please contact us before starting a chargeback or payment dispute; most problems are solved quickly in a ticket. If you open a dispute:
- your coaching and access (including the Haine Method and the Vault) are paused while it's open;
- we'll send the payment provider our records, including your checkout acceptance, booking history, ticket messages and session recordings.
Your statutory rights
This policy doesn't limit any consumer rights that can't legally be excluded. If you're a consumer, you can also contact the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz) for out-of-court resolution of a dispute.
Contact
HaineCoaching, operated by Konstantinos Braesas, sole trader
Address: To be added
Business ID (IČO): To be added
Email: haine@hainecoaching.com